Terms of sale
Version V4 — effective June 1, 2026
In case of discrepancy between language versions, the French version prevails.
1. Purpose and scope
These General Terms and Conditions of Sale (hereinafter "GTC") govern the sale of products offered on the online shop of L'OLIFANT JEANNOUTOT ET FILS (hereinafter "L'Olifant" or the "Seller") to consumer or business customers (hereinafter the "Customer").
Any order placed on the online shop implies full and unreserved acceptance of these GTC, which prevail over any other document unless otherwise agreed in writing by the Seller in advance. An order confirmation is sent to the Customer by email.
2. Seller identity
L'OLIFANT JEANNOUTOT ET FILS — French limited liability company (SARL) with share capital of €30,000
Registered office: 93-95 avenue Daumesnil, 75012 Paris, France
Shop: 2 rue Thérèse, 75001 Paris, France
SIRET: 315 457 077 00040 — RCS Paris B 315 457 077
EU VAT number: FR55 315 457 077
Email: info@lolifantparis.com
Tel: +33 1 43 46 80 53
3. Products
Products offered for sale include mouthpieces, accessories and related items for wind instruments, manufactured or distributed by L'Olifant. Essential characteristics are presented on the website at the time of ordering.
Product representation
Photographs and product depictions on this website are indicative only and are not binding; delivered items may differ slightly in appearance (finish, visual nuances, etc.) without affecting the ordered technical specifications.
L'Olifant endeavours to display products available for sale. If an item is out of stock after an order is placed, the Customer will be informed as soon as possible and may cancel the order with a full refund of amounts paid.
4. Prices
Prices are shown in euros. For customers located in the European Union, displayed prices include VAT unless otherwise stated on the order summary. For deliveries outside the European Union, French VAT may not apply in accordance with applicable regulations (non-EU export); the invoiced amount is then shown excluding tax on the summary.
L'Olifant reserves the right to change prices at any time. Products are invoiced at the prices in force when the Customer definitively validates the order.
Delivery charges, where applicable, are shown before the order is confirmed.
5. Orders
To place an order, the Customer must create an account or log in, provide a delivery address (or choose in-store pickup), then confirm the order summary.
Validation of the order, by clicking the payment or bank transfer confirmation button after expressly accepting these GTC, constitutes conclusion of the sales contract.
L'Olifant reserves the right to refuse any order in the event of a prior dispute, non-payment or a manifestly abnormal request.
6. Payment
The Customer may pay for the order by:
- credit or debit card via a secure payment platform;
- bank transfer, using the details provided in the order confirmation.
For bank transfer orders, the order is registered upon Customer confirmation; preparation begins once funds are actually received in the Seller's account.
Payment is due immediately upon ordering for card payments. L'Olifant does not store the Customer's bank card details.
7. Delivery and pickup
Available delivery methods (carrier, in-store pickup) and associated charges are presented to the Customer before the order is confirmed.
Delivery times are indicative only. A delivery delay cannot justify cancellation of the order or payment of damages, except in the event of a manifest delay and after a formal notice has remained unsuccessful.
Risk of loss or damage to products is transferred to the Customer upon actual handover to the carrier or to the Customer in the case of in-store pickup.
8. Right of withdrawal
In accordance with French consumer law, consumer Customers have a period of 14 days from receipt of the products to exercise their right of withdrawal without giving any reason or incurring penalties.
To exercise this right, the Customer sends a withdrawal notice to info@lolifantparis.com or by post to the registered office address. Products must be returned in their original condition, complete and fit for resale.
Return shipping costs are borne by the Customer unless otherwise required by law. Refund of amounts paid will be made within a maximum of 14 days from receipt of the returned products or proof of their dispatch.
The right of withdrawal does not apply to products made to the Customer's specifications or clearly personalised, nor to sealed products that cannot be returned for hygiene or health protection reasons once unsealed, where applicable.
9. Warranties
All products benefit from the legal conformity guarantee under French consumer law and from the legal guarantee against hidden defects under the French Civil Code.
In the event of non-conformity of a sold product, the Customer has two years from delivery of the goods to act under the legal conformity guarantee.
10. Liability
L'Olifant cannot be held liable for failure to perform the contract in the event of force majeure, disruption or total or partial strike affecting postal services and transport, flood, fire or any other event beyond its control.
The Seller's liability is limited to the amount of the order concerned, except in cases of gross negligence or fraud.
11. Personal data
Personal data collected in connection with orders is processed in accordance with applicable regulations and our Privacy Policy. For any questions: info@lolifantparis.com.
12. Disputes and mediation
In the event of a dispute, the Customer may use a consumer mediator free of charge to seek an amicable resolution. The Customer may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
Failing amicable resolution, French law applies. The competent courts are those of the Seller's registered office, subject to mandatory consumer protection rules.